Business Development Representative
What is the role about?
It all started in 2015, when our founders, fintech leaders, had a dream of building the perfect solution to financial crimes. NOTO is a Bulgarian startup company with organic growth, non-dependant on external funding, with a growing team, each of us is an expert in our field and passionate about our product and business. Our culture is informal, friendly, and respectful of each team member’s uniquenesses and differences. We are aiming to continue growing our business. We are looking for one more person to join our Business Development team of 4, conquering new markets and presenting NOTO in the best possible way worldwide.
Responsibilities
- You will be part of our exciting growth through engaging with new potential clients. You will master different sales channels such as lead generation, networking, referrals, and industry events. You will also conduct research, find their pain points and showcase NOTO’s best solutions.
- You will demonstrate and deliver excellent presentations highlighting NOTO’s features and benefits to our potential clients, maintaining strong relationships with our customer base.
- You will stay in touch with the competitive landscape and effectively position our product against competitors.
- We are passionate team players in NOTO. You will collaborate with other teams such as Product Development, Customer Onboarding, Customer Success and others, to ensure top-notch customer satisfaction at the very beginning of their journey with NOTO.
- You will be part of the negotiation process of closing deals with our clients. Most of our partnerships with clients are long-term and strategic, so we promise this will be an exciting process.
- You will stay updated with industry trends, market developments, and competitor activities to identify new business opportunities.
- You will travel to worldwide exhibitions to present NOTO in front of new potential clients and partners.
Requirements
- Do you follow the ABC sales principle? If you know what this is, and it describes the way you do sales, you may have come to the right place.
- Fluent in English and Spanish/ Portuguese.
- Proven track record of success in B2B sales, preferably within the fintech, passionate about our industry.
- Passion for fintech, financial products and software, combined with the passion to present one of the best solutions on the market in the right way – this is a combination we will admire.
- Bachelor’s degree in business, finance, or a related field (preferred).
- Strong knowledge and understanding of financial products, payment processing, and/or financial technology solutions.
- Excellent communication, negotiation, and presentation skills, with the ability to articulate complex concepts clearly and concisely.
- You have demonstrated the ability to build and maintain productive relationships with key decision-makers and influencers.
- This position requires limited travel internationally.
Come work with us and you will enjoy:
- Start-up culture backed by an innovative and fast-growing brand.
- A hybrid way of work with flexible working hours.
- Competitive Remuneration & Benefits package.
- Additional paid leave days for each year of service at the company (up to 5 days).
- A Day off for your birthday to spend with your friends and family.
- A voucher for your birthday.
- Additional health insurance.
- Employee discounts program.
- Flexible vacation allowance.
- Food vouchers.
- A downtown office location.
- Individual and company-wide training and development opportunities.
- A friendly and supportive work environment where you can prove your potential.
Customer Success Specialist (Spanish)
What is the role about?
We are in the process of expanding our team based in Sofia. This is why we are looking for a Customer Success Specialist in Spanish and English to join and help our growing community.
The Customer Success Specialist is the go-to person for our customers for any NOTO platform-related questions. Your main goal will be to make sure our clients are making the most of our solution. Your fraud and compliance experience will be a great source of information for our clients. Collect our customers’ requirements for product development and then make sure that they are included in the roadmap. But most of all, ensure that our client’s queries are answered in a timely and professional manner, and ensure that the clients are using the NOTO platform in the best possible way.
Responsibilities:
- Post-sales support – act as a point of contact between the customer and the different departments of the company
- Provides internal and external training on the company’s products.
- Supports the customer’s onboarding process.
- Performs studies and research on the company products and consults the customers.
- Reports bug and suggest improvements through the different departments of the company.
- Translate and maintain the company’s internal documentation in Spanish.
- Lead meetings with clients and help them understand and to work effectively with company products.
- Analyze the client’s setup and provide suggestions for improvement on quarterly business reviews or when needed.
- Prepares or translates documentation for the customers.
Requirements:
- Excellent written and verbal communication skills in English and Spanish.
- Previous experience (2+ years) in the fintech industry or with online payments, banking, or gaming industry is an advantage.
- Previous experience as anti-fraud, anti-money laundering, KYC, or compliance analyst is a strong advantage.
- Technical background or experience with financial software is a strong advantage.
- Highly organized and able to evaluate and prioritize customer demands.
- Very strong communication skills and ability to act as the main point of contact for customers.
- Good presentation skills, to be able to present the product features to our customers.
- Proficient in MS Office Tools (and any banking, anti-fraud, compliance, or online payments tools is an advantage).
- Relevant education degree.
This position requires work on two shifts (9 am – 6 pm; 3 pm – 12 am), which may include weekends and holidays, paid as per the local legislation.
Come work with us and you will enjoy:
- Start-up culture backed by an innovative and fast-growing brand.
- A hybrid way of work with flexible working hours.
- Competitive Remuneration & Benefits package.
- Additional paid leave days for each year of service at the company (up to 5 days).
- A Day off for your birthday to spend with your friends and family.
- A voucher for your birthday.
- Additional health insurance.
- Employee discounts program.
- Flexible vacation allowance.
- Food vouchers.
- A downtown office location.
- Individual and company-wide training and development opportunities.
- A friendly and supportive work environment where you can prove your potential.
DevOps Monitoring Specialist 24/7
What is the role about?
We’re on a mission to build the best RiskOps platform in the world and we are looking for a fresh graduate to join our Dev Operations team to collect data, monitor and analyze the post production platform and product behavior. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way. We offer on the job training, making the role a perfect starting point for anyone seeking career development as a Linux Administrator, DevOps Engineer or Software Developer.
Responsibilities
- Provide system monitoring on a rotational basis (24/7);
- Proactively identify, troubleshoot, and resolve all issues affecting system behavior;
- Raising intra and inter departmental escalations to resolve pending issues;
- Provide clear, concise, and timely communication to affected parties during the investigation and resolution of any individual or system-wide outages;
- Establish good working relationships across all departments to ensure operational synergy;
- Provide assistance and support to other team members as required during critical outages;
- Participate in internal and external training programs related to our System and other subjects that may form part of the day to day work requirements.
Requirements
- Readiness to work during the weekend and/ or night shifts (24/7 shift schedule);
- Detail oriented, responsible and organized;
- Self-motivated, with ability to communicate clearly and concisely;
- Ability to forge strong relationships and coordinate effectively with multiple parties;
- Experience with Linux and networks is considered an advantage;
- Bachelor’s degree from an accredited institution is considered an advantage;
Come work with us and you will enjoy:
- Start-up culture backed by an innovative and fast-growing brand.
- A hybrid way of work with flexible working hours.
- Competitive Remuneration & Benefits package.
- Additional paid leave days for each year of service at the company (up to 5 days).
- A Day off for your birthday to spend with your friends and family.
- A voucher for your birthday.
- Additional health insurance.
- Employee discounts program.
- Flexible vacation allowance.
- Food vouchers.
- A downtown office location.
- Individual and company-wide training and development opportunities.
- A friendly and supportive work environment where you can prove your potential.
Fraud Analyst
What is the role about?
We are looking to hire a locally based Fraud Analyst, who is a specialist in fraud detection and prevention and payment processing for one of our clients – an online payment services provider. This person will help us support the growth of the business and our Sofia office and our continued commitment to the highest standards of regulatory and financial crime compliance.
This is a role on a 24/7 schedule with no requirements to work from the office.
Responsibilities:
- Daily monitoring and investigation of suspicious transactions, customer, and third-party activity
- Effectively liaise across different teams globally, identifying fraud risk and following preset monitoring and fraud mitigating procedures
- Good proficiency in conducting risk assessments, periodic/trigger reviews, perform analysis of transactions in real-time or near real-time
- Monitoring and documentation of Fraud flags
- Working with a live monitoring system for fraud detection and prevention
- Investigate and resolve suspected fraudulent activities
- Prepare ad-hoc investigative reports
- Make recommendations for process improvements to prevent future occurrences of fraud
- Establishing good relationships with various departments of customer service, operations, and product to ensure good operational synergy
- Participate in internal and external training programs related to fraud detection and prevention and other subjects that may form part of the day-to-day work requirements.
Requirements:
- Proven experience and knowledge in current fraud trends, fraud detection and prevention tools and practices, and risk management
- Bachelor’s degree, training related to Fintech, Anti-fraud, and similar will be considered as an advantage
- High proficiency in Excel and good analytical skills
- Strong technical communication and interpersonal skills
- Demonstrated ability to effectively communicate complex topics to non-expert audiences and ability to liaise with and influence stakeholders across the organization
- Willingness to work during the weekend and night shifts
- Good command of the English language
Come work with us and you will enjoy:
- Start-up culture backed by an innovative and fast-growing brand.
- A hybrid way of work with flexible working hours.
- Competitive Remuneration & Benefits package.
- Additional paid leave days for each year of service at the company (up to 5 days).
- A Day off for your birthday to spend with your friends and family.
- A voucher for your birthday.
- Additional health insurance.
- Employee discounts program.
- Flexible vacation allowance.
- Food vouchers.
- A downtown office location.
- Individual and company-wide training and development opportunities.
- A friendly and supportive work environment where you can prove your potential.
Merchant Risk Analyst
What is the role about?
NOTO is a regtech company that uses big data and machine learning to fight financial crime with a next-generation proprietary risk management platform.
We safeguard the funds of fintech and digital entertainment firms like banks, processors, card issuers, cryptocurrency exchanges, and online gaming operators while improving the consumers’ digital experience. Our technology, which is powered by artificial intelligence and machine learning, was created by fraud prevention experts and software engineers to improve the user journey and nurture confidence and reliability in every digital transaction.
We are a fast-paced, open-minded organisation that fosters a collaborative and welcoming environment in which every voice is heard. We are maintaining and upgrading a cutting-edge software platform that provides our customers with security and higher revenues, and you will be working on several projects that require a self-driven mindset, critical thinking, and proven ability to work in teams.
Responsibilities:
- Perform Daily/ Weekly Sales peak monitoring for the respective merchants
- Perform Monthly volume monitoring of the merchants
- Merchant Onboarding daily
- Review of Merchant websites, e.g. owners, information, transaction reviews, reports etc., coordinating communication and documentation between them and the Payment Service Provider
- Communicate any identified red flags of merchants with the Payment Services Provider, providing analysis and recommendations
- Monitoring of Chargeback/ Fraud/ Ethoca alerts, including various analysis
- Periodic review of merchant overall business models (changing products/ Pricing of products)
- KPI reporting
Requirements:
- Relevant experience in Merchant risk
- Previous experience in anti-fraud and AML business will be considered an advantage
- Good knowledge of Card schemes
- Previous experience in reviewing merchants’ accounts for underwriting and merchant risk
- Proven track of reporting skills and ability to structure and present information
- Strong attention to detail skills
- Excellent communication and teamwork skills
- Strong analytical and Excel skills
- Fluent in English
Come work with us and you will enjoy:
- Start-up culture backed by an innovative and fast-growing brand.
- A hybrid way of work with flexible working hours.
- Competitive Remuneration & Benefits package.
- Additional paid leave days for each year of service at the company (up to 5 days).
- A Day off for your birthday to spend with your friends and family.
- A voucher for your birthday.
- Additional health insurance.
- Employee discounts program.
- Flexible vacation allowance.
- Food vouchers.
- A downtown office location.
- Individual and company-wide training and development opportunities.
- A friendly and supportive work environment where you can prove your potential.
Product Solutions Representative
What is the role about?
As a Product Solutions Representative, your primary responsibility will be to showcase NOTO’s cutting-edge platform to potential clients through engaging product demos and follow-up POCs. You will play a critical role in supporting the sales process by helping clients understand the value and benefits of our products and how they can address their unique financial crime prevention needs. With your deep understanding of fintech and payment processing, you will serve as a subject matter expert and contribute to the overall success of our sales team.
Responsibilities:
- Master our product offerings, to become a trusted expert capable of delivering comprehensive product presentations.
- Conduct engaging and persuasive product demonstrations to showcase the features, functionalities, and advantages of our fintech solutions to potential clients, supporting the activities of the sales team.
- Collaborate closely with the sales team, providing support and expertise throughout the sales process, from lead generation to deal closure.
- Understand client’s business requirements, pain points, and objectives to tailor product presentations and demonstrations to their specific needs.
- Communicate our fintech solutions’ value proposition and ROI effectively, highlighting how they can optimise their related activities and enhance decision-making.
- Address client inquiries, objections, and concerns during product presentations and demos, providing accurate and timely responses.
- Work closely with the product development team, providing feedback and insights based on client interactions to drive continuous product improvement and innovation.
- Stay up to date with industry trends, emerging technologies, and market developments related to fintech and payment processing, ensuring a deep understanding of the competitive landscape.
- Collaborate with the sales and marketing team to develop sales collateral, product documentation, and training materials to support product presentations and demos.
Requirements:
- Proven track record of presenting products and conducting demos, preferably within the fintech or financial services industry, or experience in sales.
- In-depth knowledge and understanding of fintech, payment processing and related fraud and AML compliance challenges and use cases.Exceptional presentation skills, with the ability to deliver engaging and impactful product demonstrations to technical and non-technical audiences.
- Strong interpersonal and communication skills, with the ability to build rapport, establish trust, and effectively convey complex concepts to clients.
- Proactive and customer-centric mindset, with a genuine passion for helping clients achieve their business objectives through innovative fintech solutions.
- Ability to collaborate and work effectively with cross-functional teams, including sales, marketing, and product development.
- Strong problem-solving skills and the ability to adapt to various client scenarios during product presentations and demos.
- High level of organization and attention to detail, ensuring accurate and timely documentation of sales activities and client interactions.
Come work with us and you will enjoy:
- Start-up culture backed by an innovative and fast-growing brand.
- A hybrid way of work with flexible working hours.
- Competitive Remuneration & Benefits package.
- Additional paid leave days for each year of service at the company (up to 5 days).
- A Day off for your birthday to spend with your friends and family.
- A voucher for your birthday.
- Additional health insurance.
- Employee discounts program.
- Flexible vacation allowance.
- Food vouchers.
- A downtown office location.
- Individual and company-wide training and development opportunities.
- A friendly and supportive work environment where you can prove your potential.
Senior DevOps Engineer
We are in the process of expanding our team of 50+ members based in Sofia. This is why we are looking for a Senior DevOps to join us as we bring our innovative proprietary risk ops platform to top players in the regulated fintech and banking space.
What is the role about?
The role of the Senior DevOps is to provision and manage, under minimal supervision, a dynamic on-prem and cloud-based architecture consisting of virtualized resources that support applications, services, databases, and capabilities using cloud services, platforms, and operating systems. Maintains communication with b2b customers regarding system operations and development issues, clarification of customer needs, and coordination with DevOps teams for system enhancements and innovations.
Responsibilities:
- Keep all the node and network running smoothly.
- Handle and fix any and all problems that may arise.
- Determine the architecture for overall system operation and new system projects in collaboration with technical management.
- Keep all test automation and infrastructure running smoothly.
- Monitor log files, performance issues, and the production environment for mission critical systems.
- Participate in an on-call rotation for UNIX/Linux support issues.
- Follow standard operating procedures to ensure the security posture of the environment.
- Engage in continuous learning to stay abreast on new and emerging technologies that relate to the Linux environment.
- Work independently as well as a team member.
- Ability to set priorities and organize work to meet deadlines.
- Ensure compliance with established standards, policies, and configuration guidelines.
- Maintain a cooperative working relationship with those contacted during the course of the work day.
Must have experience:
- Solid experience with Linux (We are using Ubuntu).
- base infrastructure services such as systemd, bind, dnsmasq,
- Networking- openvpn, wireguard, iptables, tcpdump, routing.
- At least one containerization technology- preferably lxd/lxc.
- Disk management tools.
- Ansible configuration management.
- server grade hardware knowledge- as we have lots of on prem installations the person must be comfortable with setting up server BIOS, ipmi, Raid controllers(even if we’re using it as a JBOD).
- Experience with serving web, api platforms.
- Nginx, mostly in reverse proxy and load balancing modes.
- Experience with some monitoring and centralized logging platforms- such as.
- Grafana, Netdata, Loki, Victoria Metrics, Prometheus.
- Experience with CI/CD tools.
Nice to have experience:
- AWS experience- IAM, NLB, Route53, EC2 autoscale, KMS, Cloudwatch, Elasticache,EMR
- terraform/terragrunt infrastructure management
- Linux storage- thin lvm, zfs, glusterFS
- Hadoop stack- the HDFS filesystem and Hbase database
- Redis in-memory store
- Kafka
- Zookeeper
- Experience on administration of Java based applications
- Experience with programming languages- such as Python, Go, for Ops needs
- Experience with planning and building complex infrastructure projects from scratch
Come work with us and you will enjoy:
- Start-up culture backed by an innovative and fast-growing brand.
- A hybrid way of work with flexible working hours.
- Competitive Remuneration & Benefits package.
- Additional paid leave days for each year of service at the company (up to 5 days).
- A Day off for your birthday to spend with your friends and family.
- A voucher for your birthday.
- Additional health insurance.
- Employee discounts program.
- Flexible vacation allowance.
- Food vouchers.
- A downtown office location.
- Individual and company-wide training and development opportunities.
- A friendly and supportive work environment where you can prove your potential.
